Questions

About WeChat account:

WeChat transfer requires the recipient's WeChat ID to be filled in. After we add him/her to Contacts ("Add Contacts"), we initiate the transfer. At the same time, the recipient also needs to add us to Contacts (Add Contacts). We particularly remind non Chinese users who are not familiar with WeChat usage to pay attention to this step*. Remind the recipient to pay attention to the application for adding contacts. Only by applying and adding the other party as a contact can the transfer be completed.

*  Find "Add Contacts" in the plus icon  in the upper right corner of your WeChat (English version as an example)

Also, the randomly generated ID (such as wxid-xxxxxxxxx) when registering for WeChat cannot be searched, so the transfer cannot be completed. The WeChat recipient needs to set a new Weixin ID and allow it to be added as contact in the settings. The method is to check "Weixin ID" in "Me" - "Settings", find "Privacy" - "Friend Permissions" - "Methods for Friending Me". Only then can we find and add the ID to Contacts.

In addition, the real full name of the payee should be filled in the name column instead of the nickname.

About Alipay account:

Please note that your Alipay account is invalid in two cases:

First, your collection account is restricted from collecting money, because of the risk control restrictions of Alipay system, you need to apply for lifting the restrictions; Or Alipay system prevented us from paying you. Especially transfers between different countries and regions are susceptible to the aforementioned risk control restrictions. Please try lifting restrictions or changing accounts;

Secondly, your privacy settings do not allow you to be found through email or phone number, or transfer money through email or phone number. Please change your settings.